Easytrack Support — Help When You Need It, From the People Who Build the System
Already using Easytrack? Get fast, personal help with your tracking, app, hardware or account — by phone, email or live remote support.
Telephone Support
+43 1 615 61 63
Mon–Thu 08:30–17:00
Fri 08:30–15:00
Email Assistance
info@easytrack.at
Fast response times from our technical support desk.
Live Remote Session
Screen Assistance
Guided walkthroughs via TeamViewer or AnyDesk.
Live Remote Support
Need hands-on help? With your go-ahead, our team can guide you live via remote support. Download the tool we ask you to use:
TeamViewer QuickSupport
Lightweight customer module without installation.
Download TeamViewer QS ↓*Access only happens when you start or approve the session, and only for what's needed to help. Your data remains fully secure.
Common Help Topics
Explore quick instructions for frequent configurations and day-to-day fleet tools.
Getting started & setup
Activating trackers, first portal login, and assigning vehicle registration numbers to devices.
View Guide →The mobile app
Installing iOS and Android apps, logging in, live map navigation, and trip tagging.
View Guide →Alerts & geofencing
Drawing virtual zone boundaries, configuring email/SMS push alerts, and after-hours security.
View Guide →Digital logbook
Categorising business vs. private trips, adding purpose notes, and exporting tax audit reports.
View Guide →Account & users
Adding sub-users, managing manager vs driver permissions, and password resets.
View Guide →Hardware & diagnostics
OBD-II installation, hard-wired battery leads, LED status indicators, and signal checks.
View Guide →Prefer to self-serve?
Find quick answers to common questions in our comprehensive FAQ or browse our in-depth guides and telematics wiki.
Not a customer yet?
Looking for advice before you buy? Book a free consultation with our sales engineering team or test Easytrack free for 14 days.
Start 14-day free trial →We're here to help
Reach the support team by phone or email, or start a remote session when you need live help.